Cancellaction Policy

A customer may terminate its account with Visual Unlimited only in accordance with its applicable service agreement. To provide written notification to Visual Unlimited of its intent to terminate in accordance with its service agreement, a customer must provide such notice via one of the following procedures:

-via e-mail to cancel@visualunlimited.net
-via facsimile to (757) 369-5523; Attention: Cancellations
-via U.S. Postal Service to

Visual Unlimited
Attention: Cancellations
11841 Canon Blvd.
Suite A
Newport News, Va 23606

Written notification of termination must include login name, customer name, address, and telephone number, and the effective date of termination of the account. For month-to-month hosting accounts, the effective date of termination must be the last day of a billing cycle, and written notification of termination must be received by Visual Unlimited no less than 10 business days prior to the next billing cycle to be effective on the last day of the current billing cycle. For all other accounts, the effective date of termination and receipt by Visual Unlimited of written notification of termination must be in accordance with the terms of the applicable service agreement.
Accounts that are not terminated in accordance with the above procedures shall remain active and shall continue to incur monthly service charges until properly terminated.